Big Star Conservation Inc. – Privacy Policy
(Last modified: May 5, 2025)
This privacy policy (“Privacy Policy”) governs the collection, processing, and use of data by Big Star Conservation Inc., including its affiliates and subsidiaries (collectively “Big Star,” “Company,” “we,” or “us”).
1. Who does this Privacy Policy cover?
This Privacy Policy applies to information we collect from:
Visitors – individuals who access or use our website at www.bigstarconservation.com (“Website”).
Users – customers who interact with any client portal, scheduling tool, or other online service we make available (“Services” or “Products”).
Visitors and Users are referred to collectively as “you.”
This Privacy Policy forms an integral part of the Website Terms of Use and, where applicable, any Service–Specific Agreement or End‑User License Agreement (together, “Terms”). Terms used but not defined here have the meaning given in the Terms.
If you have questions about this Privacy Policy, please contact us at bigstarconservation@outlook.com.
2. Business Partners
You may access our Products through a “Business Partner” (for example, a utility company, home‑performance contractor, or state energy‑efficiency program that engages us). In those cases, the Business Partner may be the primary “Data Controller,” and we may process certain Personal Data on its behalf.
3. Amendments
We may amend this Privacy Policy from time to time. Changes take effect upon posting the revised version on our Website or Services. The “Last modified” date above reflects the latest revision. If we make material changes, we will use reasonable efforts to notify you. We encourage you to review this Privacy Policy periodically.
4. Who we are & contacting us
Big Star Conservation Inc.
1500 Edwards Ave., Suite J
Elmwood, LA 70123 USA
Tel: +1 504‑305‑3276
Email: bigstarconservation@outlook.com
Questions, comments, requests, or complaints regarding this Privacy Policy or the information we hold should be sent to the contact details above. We respond promptly and efficiently.
5. Data Controller / Data Processor (EU residents)
For most data relating to our direct customers, Big Star acts as a Data Controller. When you access our Services through a Business Partner, that partner is the Controller for the Personal Data it provides; we process that data as its Processor, while remaining Controller for certain other data (e.g., site analytics, support records).
6. Collection of Non‑Personal Data
We collect aggregated, de‑identified, and other information that cannot reasonably identify an individual (“Non‑Personal Data”). We may derive Non‑Personal Data by anonymizing or aggregating Personal Data. We use Non‑Personal Data without restriction, including for research, analytics, and commercial purposes.
7. Collection of Personal Data
While using the Website or Services we may collect information that identifies, relates to, describes, or could reasonably be linked to an individual (“Personal Data”), such as:
Contact details (name, email, postal address, telephone).
Account credentials (username, password, role).
Project‑specific details (property address, square footage, utility account numbers, energy‑usage data, rebate paperwork).
Device and usage data (IP address, browser type, referring URL, pages viewed, time stamps, interaction logs).
Marketing preferences and communication history.
You are not legally required to provide Personal Data, but without it we may be unable to deliver some Services.
8. Processing of Personal Data (lawful basis – GDPR)
| Category | Purpose | Legal Basis* |
|---|---|---|
| Contact & account data | Create and manage your account; schedule audits; deliver weatherization or insulation services | Contract performance |
| Project‑specific data | File rebates; verify program eligibility; report results to utilities or state agencies | Contract performance / Legal obligation |
| Marketing preferences | Send newsletters, promotions, or satisfaction surveys | Consent |
| Device & usage data | Secure our systems; debug, analyze, and improve Website and Services | Legitimate interests |
9. Cookies & similar technologies
Like many sites, we use:
Essential cookies – necessary for basic site functionality.
Functional cookies – remember your preferences (e.g., language).
Analytics cookies – gather aggregated statistics (e.g., Google Analytics).
Targeting cookies / pixels – deliver relevant ads or measure campaigns.
Social‑network cookies – enable content sharing (e.g., Facebook Pixel).
Most browsers let you block or delete cookies; doing so may impair certain features. You can also adjust preferences via the cookie banner on our Website.
10. Sharing Personal Data with third parties
We do not sell or rent your Personal Data. We share it only in these circumstances:
Business Partner sharing – At your direction or where necessary to deliver Services, we share usage data or project documents with the Business Partner administering your program.
Service providers – Cloud hosting, customer‑support, marketing, analytics, or payment vendors acting under written contracts.
Legal requirements & policy enforcement – To comply with laws, respond to lawful requests (e.g., subpoenas), enforce our Terms, or protect rights, property, or safety.
Corporate transactions – In connection with a merger, acquisition, or asset sale (you will receive notice where required).
Authorized disclosures – With your explicit consent.
11. Your rights (GDPR, CCPA, etc.)
Depending on your jurisdiction, you may have the right to:
Access the Personal Data we hold about you.
Correct inaccurate or incomplete data.
Delete data no longer needed (subject to legal retention).
Restrict or object to certain processing.
Receive a portable copy of your data.
Opt out of marketing communications or, where applicable, the “sale” or “sharing” of data.
To exercise any right, email bigstarconservation@outlook.com. We will respond within the timeframe required by law. You may also lodge a complaint with a supervisory authority, but we encourage you to contact us first so we can address your concerns.
12. Data retention
We keep Personal Data as long as necessary to fulfill the purposes set forth in this Policy, unless a longer period is required by law (e.g., tax, warranty, or program‑reporting obligations). When acting as a Processor, we retain data according to the Business Partner’s instructions. Upon verified request, we will delete or de‑identify Personal Data within 30 days; residual backups may take up to 90 days.
13. Security
We employ physical, technical, and administrative safeguards (including SSL/TLS encryption, role‑based access controls, and regular audits) designed to protect Personal Data. No online system is completely secure; transmission is at your own risk.
14. International transfers
We may store or process data in the United States or other countries. When we transfer Personal Data internationally, we do so in accordance with applicable law (e.g., Standard Contractual Clauses).
15. Links to other sites
Our Website may contain links or integrations (e.g., YouTube, utility portals) that are operated by third parties. We do not control their privacy practices. Please review their policies before providing Personal Data.
16. Children
Our Website and Services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us Personal Data, contact us immediately.
17. Contact us
If you have any question about this Privacy Policy or our data practices, please reach out:
Privacy Officer
Big Star Conservation Inc.
1500 Edwards Ave., Suite J, Elmwood, LA 70123 USA
Tel: +1 504‑305‑3276
Email: bigstarconservation@outlook.com